CUSTOMER
FAQ
SANG GO DAE – It produces the best snow flakes!
What kind of company is SANG GO DAE?
A specialist manufacturer of snow-flake ice machines. The company started as Hankwang Tech in 2002 and was renamed SANG GO DAE Co., Ltd. in 2017. It develops its own cooling and electronic control technology in-house, and has worked in this single field since founding. Its factory is in Hanam, Gyeonggi-do, Korea.
What products does SANG GO DAE make?
A full line of snow-flake ice machines, plus a snow maker.
- SNOWCOOK LA/SA — compact model for cafés and small stores
- SGD-160A/160W, SGD-165W/165A, SGD-170A/170W — for dessert shops and mid-to-large cafés
- SGD-182W — high-capacity model for buffets, hotels and resorts
- FAN COOLER — dedicated cooler for snow-flake ice machines
- SNOW MACHINE — snow maker for spaces and events
How is a snow-flake ice machine different from an ordinary shaved-ice machine?
An ordinary machine grinds ice that has already been frozen. A snow-flake ice machine freezes liquid ingredients directly on a drum surface and shaves them off in thin layers, so the result is not ground ice but a fine, snow-like texture. SANG GO DAE machines use −50℃ rapid cooling developed in-house, and the company holds a patent for producing snow immediately after warm-up.
Should I choose the water-cooled or the air-cooled type?
Choose water-cooled if the site has water supply and drainage, air-cooled if it does not. Water-cooled is more efficient and suits continuous operation; air-cooled installs without separate plumbing work. Some models, such as SNOWCOOK LA/SA, are available in both. Tell us your site conditions and we will advise which fits.
How much can it produce per day?
It depends on the model. SNOWCOOK model L produces 165 kg per day, and the high-capacity SGD-182W produces 182 kg per day. Exact figures are in the specification table on each product page.
What ingredients can be used?
Milk and condensed-milk bases, and also fruit concentrates, coffee, tea and other liquid ingredients. Drum speed can be adjusted to the ingredient to control the texture, and automatic ingredient feeding with a dedicated bottle adapter keeps handling hygienic.
Is cleaning and maintenance difficult?
A cleaning mode runs the wash cycle at the press of a button. The controls are simple enough to use without special training. We recommend an ambient temperature of 5–30℃ (cooling water below 25℃ for water-cooled models).
How much installation space is needed?
It varies by model. The smallest, SNOWCOOK model L, is 640(D) × 255(W) × 410(H) mm and 31 kg, so it fits on a counter; the high-capacity SGD-182W is 570(D) × 350(W) × 650(H) mm and 65 kg. All models run on AC220V 60Hz.
What certifications do the products hold?
NSF (USA), FCC radio certification (USA), CE (Europe) and KC (Korea). For quality management the company holds ISO9001 and TS16949. Certificates can be viewed on the Certificate page.
How is after-sales service handled?
A nationwide service network operates in Korea. Contact us on +82-32-345-7733 or through the inquiry form and a representative will respond. Parts supply is handled together with service.
Can the machines be purchased from outside Korea?
Yes. SANG GO DAE has supplied the United States, Japan and Thailand, and takes part in trade fairs at home and abroad. Tell us your country and the quantity you need, and we will review customs, voltage and certification conditions with you.
Is ODM or technology partnership possible?
Yes. We take on equipment supply, transfer of cooling and electronic control technology, production equipment and parts supply, ingredient and menu development, and technical training with an after-sales structure. See the ODM Partnership and Business Model pages.
Do you also make a machine that makes it snow?
Yes — the SNOW MACHINE snow maker. It is air-cooled, so it installs without a water supply, and its cylindrical showcase structure can be viewed from every side. Uses for events, store displays and experience spaces are set out on the Solution Proposal page.
Can I get a catalogue or a manual?
The product catalogue can be downloaded here. Manuals are provided on each product page.
Did not find your answer?
Leave it with us through the inquiry form and a representative will review and reply. TEL +82-32-345-7733 · E-mail kdh756123@nate.com